Nissan connect no updates

Faults and Technical chat for the Nissan Ariya
ashleycarr
Posts: 160
Joined: Fri Jun 10, 2022 4:39 pm

Post by ashleycarr »

It would happen when I'm trying to set up IOG :roll:

The app is showing this:

Screenshot_2024-08-16-14-03-53-624_eu.nissan.nissanconnect.services.jpg

ashleycarr
Posts: 160
Joined: Fri Jun 10, 2022 4:39 pm

Post by ashleycarr »

mrbiggles72 wrote: Fri Aug 16, 2024 11:41 am Has anyone had charging issues whilst this issue has been ongoing?
Not an issue as such but I am trying to set up IOG, which requires both the app and CP to not be calling for a charge or having one scheduled. So I did this and plugged the car in so I could do an Octopus test connection. That reported as failed, maybe due to the car appearing "off line", as Octopus says the car may not be plugged in, it is. So neither the Nissan app is calling for a charge or my charge point but the car was charging and I have no idea why. And charging at my day rate :evil: Why, or more to the point how? I assume the car is using the charge point as if it is a plug socket, which of course it is. But I didn't push the charge button in the car, the respective apps shouldn't be involved and Octopus say there's a problem, I'm stumped as to why. :?
ashleycarr
Posts: 160
Joined: Fri Jun 10, 2022 4:39 pm

Post by ashleycarr »

p.s. None of this excuses Nissan from not contacting owners to let them know WTF is happening. Legacy automakers are going to hell in a hand cart and customer service is supplying the cart.
gkb
Posts: 8
Joined: Sun Apr 16, 2023 7:00 am

Post by gkb »

mrbiggles72 wrote: Fri Aug 16, 2024 11:41 am Has anyone had charging issues whilst this issue has been ongoing?
Yes. Last night car was 9%, Ohme/IOG though it was 0%. I set Ohme to charge to 80% thinking I might get 80%, worse case it will go to 89%. No such luck. Somewhere during the night Nissan sent out-of-date data to Ohme/IOG saying the SOC was much higher than it actually was. Ohme clearly recalculated and I ended up with 56%, not 80%+. Humph!
lh1980
Posts: 2
Joined: Fri Aug 16, 2024 10:22 am

Post by lh1980 »

I am charging mine from work right now and interestingly the car has just hit 100%. How do I know this? Because I was sent a push notification from the app telling me my car has stopped charging. It also sent me a message when I started charging it.

So some of the app/connections are still working.
angus5737
Posts: 81
Joined: Thu Aug 25, 2022 8:04 pm

Post by angus5737 »

App maintenance now put back to Sunday at 1130
Cosmyc
Posts: 365
Joined: Fri Jul 08, 2022 6:08 am

Post by Cosmyc »

angus5737 wrote: Sat Aug 17, 2024 8:16 am App maintenance now put back to Sunday at 1130
Yep, noticed that too, although app notifications are still working for me somehow for charging notifications at least.
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RamblyRunner
Posts: 24
Joined: Sat Aug 13, 2022 6:44 pm

Post by RamblyRunner »

As has been pointed out, the completion date in the app has changed. I thought it was pretty daft for them to put a date and also show it as "planned maintenance". Clearly this was unexpected and as anyone who works in tech (like me) will tell you, an unexpected problem can't have a fixed resolution date/time. When I saw that I expected it to change and it did.

On the plus side, I noticed this morning when I went out in my Ariya that the car symbol on the infotainment system is no longer showing with a line through it. For the first time in 2 days it's showing the correct symbol. Perhaps they're making some progress...

Nissan Ariya Advance 2022 63kWh Aurora Green
Cosmyc
Posts: 365
Joined: Fri Jul 08, 2022 6:08 am

Post by Cosmyc »

Everything working again for me
angus5737
Posts: 81
Joined: Thu Aug 25, 2022 8:04 pm

Post by angus5737 »

For me too apart from location.any ideas
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