missing 'maps and live traffic' subcription on nissan store

[scarey]

weird one this...
on the store/shop section on my nissan app i dont have 'maps and live traffic' subscription showing..
dr
all i have is the intelligent route planner subscription [£2.99] and driving history/analysis in the navigation section.
i've talked to nissan customer services and havnt had much joy ..

i have the latest updated app.
any one else experiencing this missing subscription?

[Cosmyc]

I have it no problem, weird problem the one you have though.

[scarey]

thanks for that picture.

yes this is what nissan support say that i should have 3 items under the nav section but i have maps and live traffic missing..

i would if this is a UK problem..

[scarey]

update.

after numerous emails to nissan customer services i now have maps and live traffic.....i dont know how they done it but the option has appeared on my 'store/shop'

happy days..

[rpermin]

The same happened to me after trying to resubscribe after the first year free period. It is currently in the hands of the tech team I hope. I have the Connect app on both an Apple and an Android device and the option to subscribe appears on neither

[GraceCourt]

If you have or are interested in the "Intelligent Octopus Go" tariff from Octopus Energy, be advised that it needs a "Location Services" subscription on NissanConnect... except none of the subscriptions listed make any explicit mention of "Location Services".

[GraceCourt]

I've just checked... my subscriptions, too, have just expired, and I also only have two subscriptions still listed under "Navigation" - no "Maps and Live Traffic".

Just for the hell of it, I logged out, deleted the app, re-installed it, and logged-in again - no change. So it looks as thought this is an infrastructure issue and nothing to do with the app. Don't hold your breath for the fix, though...

[Cosmyc]

It should appear, contact customer support service.