We are sorry to hear that you are experiencing an issue with your NissanConnect Services application.
Please follow the steps below, and if unsuccessful, please reply to this email with the requested information below the troubleshooting.
Wait up to 24 hours for features to appear
Update the software in the vehicle: Turn Ignition on > Wait 15-20 minutes for system to fully load > [HOME] > [Settings] > [Software Update] > [Start Software Update] - (Even if you are already on the latest version of system software, forcing the system to check for an update can often resolve these issues due to forcing it to connect to the data centre)
Wait 24 hours to confirm features are now visible
After 24 hours, if these steps have not resolved the issue, please provide the below information:
Screenshot image of showing activation state in the app:
If accessible, image of services activation status(es) can be obtained by doing the following:
Log into the NissanConnect Services app > touch person-shaped icon on home screen > then select vehicle on screen that then loads > then look for a section labelled as "Status"
If it is not possible to access the above screen and/or alternatively, please provide an image showing how the app's home screen appears immediately after you log into the app
App Version [log in to account > Profile (bottom right of app screen) > Version]
Smartphone Model (e.g. iPhone 14 Pro)
Operating System Version (e.g. iOS 18.1)
Check connected services icon on the head unit (next to the time): if a line is through the little car icon, then the TCU is not functioning normally. We will then need to ask for the picture of the car icon on the screen
Should you have any questions or issues, we remain at your disposal.
It doesn't really answer the question, does it! As a side note, my e4orce Ariya has done 27,000 miles now and needed four new tyres when it was serviced. The back tyres were actually more worn than the front, which would probably have lasted another few months.
