Ariya Battery Defect Warranty Question

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oldmandms
Posts: 4
Joined: Thu May 02, 2024 8:53 am

Post by oldmandms »

Important: This is a UK question, the answer is different in the US and maybe "Europe".

As background the family had pretty much settled on a second hand e-force Ariya but I've found a spider which is putting us off.

It appears the Ariya has a 5 year warranty on the battery for defects, and an 8 year warranty on health. However if the battery fails completely it's not covered under the 8 years, even though 0 health is less than the limit!

I've read about this happening to a leaf owner (they reportedly were under 5 years but over the milage limit) and I can't see anything different on the Ariya.

The dealer told me that's wrong and the battery is completely covered under 8 years, Nissan webchat said the dealer is speaking rubbish.

Can anyone show me a warranty book or similar information to show the Ariya battery warranty for defects is actually 8 years? I should probably trust Nissan but it's clear to me I'm seeing old info out there which applies to the Leaf, and there is a chance Nissan updated it.

It's a shame as we all love the luxury feel of the interior of the Ariya but getting it second hand meaning there are about 4 years on the warranty for the most expensive component... is a deal breaker. Everyone else offers 7 (Kia went 8 years as of cars reg 2024) or 8 years.

Cosmyc
Posts: 276
Joined: Fri Jul 08, 2022 6:08 am

Post by Cosmyc »

That Leaf owner surpassed the milage limit, it doesn't matter if it's within the first year or the fourth one.

Having said that the warranty for the high voltage battery is 8 years or 160.000Km (or 100.000 miles), whichever comes first. And each anual maintenance has to be done with Nissan itself because the annual battery report that they register on their system is needed for the warranty to apply.

Also there are some practices that the driver needs to comply to look after the battery that are stated on the manual, for example not abuse the lower end on turtle mode, leaving the car with low SoC for months, abuse the battery frequently on very high acceleration scenarios like using it for circuit racing, etc. all that gets registered on the car and Nissan has to have an history of data to prove that the battery has been on good use and it's a defect not caused by wrong handling of the customer and a factory defect.

So no, it's 8 years for state of health and for other defects, including complete failure, and I've triple checked this with my dealer, my warranty booklet and Nissan customer support via call.

The 5 years battery warranty number was for late Gen 1 Leafs, early Gen1 ones only had the normal 3 years. Since 2nd Gen Leaf (40 and 62kWh ones) the warranty got updated to 8 years, that same warranty applies to the Ariya.

Note: I'm based on Spain.
oldmandms
Posts: 4
Joined: Thu May 02, 2024 8:53 am

Post by oldmandms »

Cosmyc wrote: Thu May 02, 2024 10:59 am That Leaf owner surpassed the milage limit, it doesn't matter if it's within the first year or the fourth one.

Having said that the warranty for the high voltage battery is 8 years or 160.000Km (or 100.000 miles), whichever comes first. And each anual maintenance has to be done with Nissan itself because the annual battery report that they register on their system is needed for the warranty to apply.

Also there are some practices that the driver needs to comply to look after the battery that are stated on the manual, for example not abuse the lower end on turtle mode, leaving the car with low SoC for months, abuse the battery frequently on very high acceleration scenarios like using it for circuit racing, etc. all that gets registered on the car and Nissan has to have an history of data to prove that the battery has been on good use and it's a defect not caused by wrong handling of the customer and a factory defect.

So no, it's 8 years for state of health and for other defects, including complete failure, and I've triple checked this with my dealer, my warranty booklet and Nissan customer support via call.

The 5 years battery warranty number was for late Gen 1 Leafs, early Gen1 ones only had the normal 3 years. Since 2nd Gen Leaf (40 and 62kWh ones) the warranty got updated to 8 years, that same warranty applies to the Ariya.

Note: I'm based on Spain.
Hi, the law is likely different in Spain. The warranties are not the same in the US, Continental Europe, and the UK.

The point about that Leaf owner is that there was a separate warranty for battery health and for the battery itself; which makes no sense to most of us.

I was hoping for a UK owner to be able to advise.
scarey
Posts: 37
Joined: Sun Apr 07, 2024 11:37 am

Post by scarey »

this is from the UK nissan website,

https://www.nissan.co.uk/owners/car-warranty.html
oldmandms
Posts: 4
Joined: Thu May 02, 2024 8:53 am

Post by oldmandms »

scarey wrote: Thu May 02, 2024 1:06 pm this is from the UK nissan website,

https://www.nissan.co.uk/owners/car-warranty.html
EV DEDICATED COMPONENTS WARRANTY -
Includes: lithium-ion battery, Motor, Inverter, VCM, Reduction Gear, PDM, Charge Connector and Cable 5 years warranty or until 60,000 miles

EV LITHIUM-ION BATTERY STATE OF HEALTH GUARANTEE ** - 8 years warranty or until 100,000 miles
Yes that reports the short battery cover. Call me an idiot I was just hoping they are wrong and it was updated for the Ariya because the dealer was quite sure it was different for the Ariya but couldn't show me any proof!
scarey
Posts: 37
Joined: Sun Apr 07, 2024 11:37 am

Post by scarey »

i cant see most keeping their current EV more than 3/4 years and by that time the world would have run out of electricity and gone back to ICE cars.. :D
oldmandms
Posts: 4
Joined: Thu May 02, 2024 8:53 am

Post by oldmandms »

scarey wrote: Thu May 02, 2024 2:39 pm i cant see most keeping their current EV more than 3/4 years and by that time the world would have run out of electricity and gone back to ICE cars.. :D
You are right about 3-4 years. Nissan and at least one other manufacturer have said we'll have Solid-State or Semi-Solid-State battery cars in 4 years which should be far better than what we have right now.

Unfortunately my 13 year old ICE doesn't look like it'll last another 4 years so we're after a stop-gap.
karltk1
Posts: 308
Joined: Wed Oct 05, 2022 7:14 pm

Post by karltk1 »

I am not worried about the big battery warranty, I can barely get through few months without the 12v battery dying. 11.73 volts. Bare in mind this is a new battery from a few months back.

Maybe thing there is some else not working.

Washed the car yesterday, not uncommon for me, alarm kept going off, now the car is dead again. This has happend 3 times now. ? Twice on a bank holiday to. Lol.
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